Refund policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. You’ll also need the receipt or email proof of purchase.
To start a return, you can contact us at Layneandfern@gmail.com first.
If your return is accepted, you will be required to pay the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
Layne & Fern, P.O. 12701 Jackson, WY 83001 VIA USPS ONLY!
You can always contact us for any return question at Layneandfern@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include any photos/video evidence of the damaged shipping package and jewelry.
Incorrect Sizing-
I do not accept refunds for incorrect ring sizing.
It is up to you to know the proper size for the ring you are purchasing BEFORE you complete the purchase. Please go to a local jewelry store to have your fingers sized and be sure to give me exact size when requesting a custom order. If you are local, I can meet with you to measure and determine the proper size.
If you receive a ring and it does not fit properly, contact me immediately- Layne&fern@gmail.com we will discuss possible resizing or exchange options if applicable.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special one of a kind orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Custom items that you wish to refund/return will only be eligible for possible exchange or store credit in the form of a gift card.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact us at layneandfern@gmail.com , about a return for the item you have, and once the return is accepted, make a separate purchase for the new item in which a store credit for previous purchase item will be applied (minus shipping fees).
Refunds
We DO NOT refund packages shipped to an incorrect address. We ask you please double check your address BEFORE you complete your payment process. You must contact us BEFORE the item has shipped with any address change requests. After the items have shipped, you will have to request a delivery change via the shipping provider directly.
We DO NOT refund for lost/damaged/stolen packages. All packages will ship with insurance, so please contact us if you have not received your items. If your package arrives visibly damaged, take photo/video evidence before opening, and additional photo/video of the jewelry if it is damaged.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method if applicable, within 3 business days, Processing time varies for each financial institution, so please allow additional time for your bank to process and clear the refund payment once I have initiated on my end.