Policies

Customer Policies

By purchasing from our shop, you agree to the following terms and policies. Please read carefully before completing your order.

Handmade & One-of-a-Kind Disclaimer

All of our jewelry is handcrafted using natural stones and materials. Due to the nature of handmade work and natural gemstones, each piece is unique and may feature natural inclusions, variations in color, shape, and texture. These characteristics are part of the beauty of handmade jewelry and are not considered defects.

Shipping & Processing

  • Orders ship within 3 business days after payment is received, unless otherwise stated.

  • Please ensure your shipping address is correct before completing your purchase.

We are not responsible for packages shipped to an incorrect address provided at checkout. Address changes must be requested before shipment. Once an order has shipped, delivery changes must be handled directly with the shipping carrier.

Lost, Damaged, or Delayed Packages

  • We do not issue refunds for lost, stolen, damaged, or delayed packages.

  • All packages ship with usps insurance.

If your package arrives damaged or does not arrive:

  • Contact us immediately with photos or videos if applicable.

  • We will file the insurance claim on your behalf.

Returns & Exchanges

We offer a 3-day return window, meaning you must contact us within 3 days of receiving your item to request a return.

To be eligible:

  • Items must be unworn, unused, and in original condition

  • Original packaging and proof of purchase are required

  • Customers are responsible for return shipping costs.

  • Items sent back without prior approval will not be accepted or processed as a refund return.

Approved returns must be shipped via USPS only to:

PO Box 12701
Jackson, WY 83001

Refunds

If your return is approved:

  • Refunds are issued to the original payment method within 5 business days of inspection

  • Please allow additional time for your bank or credit card company to process the refund

Sizing Policy

It is the customer’s responsibility to ensure correct sizing before purchasing.

  • We do not accept refunds for incorrect ring sizes.

  • We strongly recommend having your finger professionally sized before ordering.

  • For custom orders, exact sizing must be provided at the time of purchase.

If your ring does not fit, contact us immediately. Resizing or exchange options may be discussed when possible, but are not guaranteed.

Custom & Made-to-Order Pieces

Custom, made-to-order, and personalized items are final sale and are not eligible for refunds.

At our discretion, custom pieces may qualify for:

  • An exchange, or

  • Store credit issued as a gift card

Please contact us with questions before placing a custom order.

Sale Items & Gift Cards

  • All sale items are final sale

  • Gift cards are non-refundable

Damages & Order Issues

Please inspect your order upon arrival. If you receive:

  • A damaged item

  • The wrong item

Contact us immediately with clear photos or videos so we can evaluate the issue and determine next steps.

Jewelry Care & Wear

Our jewelry is made to be worn and loved, but it is not indestructible.

We are not responsible for damage caused by:

  • Improper care

  • Water exposure

  • Chemicals

  • Sleeping, bathing, or physical activity while wearing jewelry

  • Normal wear and tear over time

Care instructions should be followed to preserve the longevity of your piece.

Repairs & Modifications

Repairs or resizing may be available on a case-by-case basis and may involve additional fees.
Any altered or resized items are considered final sale.

In-Person Sales

All purchases made at markets, pop-ups, or in-person events are final sale.

Store Credit

Store credit may be issued on a case-by-case basis:

  • Credits must be used within 1 year

  • Credits may only be used once

  • Please contact us before checkout so the credit can be applied

Contact

For all inquiries, please contact us at:
layneandfern@gmail.com